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Start Contact us Frequently asked questions

FAQ Delivery & Returns

How do I change delivery address?

When placing an order, you can select and change delivery address under step 2 on the checkout page. 

If you'd like to change your permanent delivery address, contact your salesperson under My Pages > My Contact Person. 

 

I'd like to return a product, how do I do this?

Contact your salesperson under My Pages > My Contact Person.

I've ordered the wrong product, can I exchange it in a store?

Contact your salesperson under My Pages > My Contact Person or fill out this form. 

When can I expect delivery?

You can check your order status under My Pages > Order Information.

Where do I turn for warranty matters?

Contact your sales representative at Ahlsell for help.

Does right of withdrawal apply to my products?

Contact your salesperson under My Pages > My Contact Person or fill out this form. 

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